FAQ
General Questions
1. What is a NAS?
A NAS (Network Attached Storage) is a dedicated server that allows you to store, manage, and access your data over a network. It’s perfect for personal use, home media setups, and businesses needing centralized file storage.
2. Why should I choose WNYNAS?
We’re a local Buffalo-based company specializing in custom-built NAS servers. Our expertise with TrueNAS and commitment to personalized service ensures you get a reliable and tailored solution.
3. What is TrueNAS, and why do you use it?
TrueNAS is an industry-leading, open-source operating system designed for NAS servers. It offers robust data management, advanced security, and scalability, making it perfect for both personal and business use.
Subscription Service
4. What is included in the $20/month Base Plan?
The Base Plan includes:
- Regular TrueNAS updates
- Remote troubleshooting and email support
- Monitoring and alerts for potential issues
- One free annual hardware maintenance call
5. What are the benefits of upgrading to the $50/month Pro Plan?
The Pro Plan offers all the features of the Base Plan, plus:
- Priority support
- Quarterly performance optimization
- Advanced data monitoring and reporting
- Backup consultation and discounted on-site visits
6. Can I switch plans later?
Yes, you can upgrade or downgrade your subscription plan at any time. Contact us, and we’ll adjust your plan accordingly.
7. What happens if I need support outside my free maintenance call?
Additional maintenance calls are available for $75 per visit. Pro Plan subscribers receive discounted rates on additional visits.
Custom NAS Builds
8. How long does it take to build a custom NAS?
Typically, it takes 2–3 weeks to design, build, and deliver a custom NAS server. This timeline may vary based on your specific requirements.
9. Can you upgrade my existing NAS?
Absolutely! We offer hardware upgrades, storage expansion, and software migration to TrueNAS for existing systems.
10. What kind of RAID configurations do you offer?
We offer various RAID setups, including RAID 1, 5, and 10, depending on your performance and data protection needs.
Support & Setup
11. Do you offer on-site installation?
Yes, we provide on-site installation for custom NAS builds to ensure everything is set up correctly and seamlessly integrated into your network.
12. What kind of support do you offer?
Our subscription plans include remote troubleshooting, email support, and proactive monitoring. Pro Plan subscribers also receive quarterly performance optimization and backup strategy assistance.
13. Can you help me back up my data to the cloud?
Yes, we can integrate your NAS with cloud services to create a hybrid backup strategy for additional data security.
Billing & Payments
14. How do I pay for my subscription?
We accept monthly payments via credit card, bank transfer, or other secure methods. Contact us to set up billing.
15. Is there a contract for the subscription service?
Our subscription plans are month-to-month with no long-term commitments. Cancel anytime with no penalty.
Need More Information?
If you have additional questions, don’t hesitate to Contact Us. We’re here to help!